ZAN89 believes that online entertainment should be enjoyed in a healthy and controlled manner. We provide a range of self-control tools and support resources to ensure your gaming experience remains enjoyable, never burdensome.
Six core principles we uphold to protect every member
Daily, weekly, and monthly deposit limits can be set directly from your account dashboard. Full control is in your hands.
Set a playtime limit so you always know how long you have been on the platform. Our system will alert you before the time limit is reached.
An option to self-exclude from the platform for a set period — from 24 hours up to 5 years. Your decision is respected and enforced immediately.
Set your maximum loss limit for a given period. Once the limit is reached, the platform will automatically stop allowing new wagering.
Our thorough KYC process ensures that only individuals aged 18 and above can open an account and play at ZAN89. Child protection is our top priority.
Our support team is trained to assist members who may be experiencing gambling problems. We connect you with counseling professionals, free of charge and in full confidence.
Understanding the basics of healthy gambling
Responsible gaming means enjoying betting as a form of entertainment only — not as a way to earn income, relieve stress, or solve financial problems. At ZAN89, we believe every member deserves a fun gaming experience that never becomes a burden in daily life.
Many players in Malaysia play wisely and responsibly — they set budgets, identify suitable times to play, and know when to stop. However, boundaries can sometimes blur, especially when we are under pressure or facing other challenges in life. This is where ZAN89 is here to help.
Our platform is built with safety features that never disrupt your gaming experience, yet are always working in the background to keep you in control. From easy-to-set deposit limits to cooling-off options, all these tools are designed specifically to give you full control over how you play.
Always remember: Play for fun, not to chase losses. Wins are not guaranteed, and every bet carries the risk of losing money.
Access your personal dashboard via the ZAN89 login page using your registered credentials.
Click your profile icon at the top of the screen, then select "Settings" or "Responsible Gaming".
Choose between a deposit limit, loss limit, session time limit, or cooling-off/self-exclusion option based on your needs.
Enter your desired limit value and duration. The system will confirm and activate your limit immediately.
You will receive a confirmation email. Limits that have been set cannot be increased or removed immediately — a 24-hour cooling-off period applies.
Need help setting limits? Our live chat support team is ready to assist you 24 hours a day, 7 days a week.
All these tools are free, instant, and available to all members
Set a maximum daily deposit amount (e.g. RM500/day), weekly (RM2,000/week), or monthly (RM6,000/month). Once the limit is reached, additional deposits will not be processed until the new period begins.
Set a maximum total loss limit for a given period. Once you reach this limit, the system will automatically block any new wagering until the period ends.
Set a maximum duration for each gaming session — 30 minutes, 1 hour, 2 hours, or a custom limit of your choice. The system will send an alert 5 minutes before the time limit is reached.
Choose to take a break from the platform for 24 hours, 3 days, 1 week, or 1 month. During this period, you will not be able to login or make any deposits.
A more serious option to block access to your account for a period of 6 months to 5 years. Self-exclusion cannot be reversed before the period ends — this protects you from impulsive decisions.
Unsubscribe from receiving any promotional emails, bonus offers, or marketing notifications. This helps reduce triggers that may lead to excessive wagering.
The earlier you identify it, the easier it is to get help
Problem gambling rarely happens overnight — it usually starts gradually before becoming something difficult to control. Here are some warning signs to watch out for:
Playing longer than planned • Feeling restless when not playing • Hiding gambling activity from family • Using gambling as an escape from problems.
Borrowing money to gamble • Neglecting work or family responsibilities • Continuing to gamble despite knowing it is harmful • Feeling anxious, guilty, or depressed due to gambling.
Many people face the same situation. With the right help, recovery is possible. ZAN89 will connect you with specialists who can help.
Answer these questions honestly to assess your relationship with gambling. This is not a diagnosis — just an initial guide.
If you answered "yes" or "often" to any of the questions above, we encourage you to reach out to the ZAN89 support team or refer to the help resources below.
Understand where you stand on the gambling risk spectrum
*This scale is for awareness purposes only and is not a professional clinical assessment.
Answers to questions frequently asked by ZAN89 members
Join the community of responsible players in Malaysia. Enjoy the best online entertainment with full control at your fingertips.