Terms and Conditions ZAN89 – Complete Platform Usage Guide

Welcome to ZAN89, an online entertainment platform operating under the domain zan89.onl. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and ZAN89 ("Company", "we", or "our platform").

By accessing, registering for, or using any part of the ZAN89 platform, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained in this document, along with our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of this Agreement, please stop using the ZAN89 platform immediately. Continued use of the platform following any changes to the terms will be deemed acceptance of the updated terms.

To register and use ZAN89's services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Being an individual with full legal capacity to enter into a legally binding agreement.
• Not being on the list of individuals who have self-excluded from the ZAN89 platform or any other gambling platform.
• Not representing or acting on behalf of any company, organization, or other individual at the time of registration.
• Not an employee, employee's family member, or business affiliate of ZAN89 unless express written permission has been granted by management.

Each individual is only permitted to hold one (1) active account at zan89. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on a valid identification document (MyKad or Passport).
• Exact date of birth.
• An active and reachable email address.
• A valid Malaysian mobile phone number.

Zan89 carries out an Identity Verification (KYC) process to ensure the safety of all members and to comply with anti-money laundering regulations. This process may require you to submit a copy of your identification document, proof of address, and proof of ownership of the payment method used.

You are solely responsible for maintaining the confidentiality of your account password. Any activity that occurs under your account is considered your own action. Please contact the ZAN89 support team immediately if you suspect any unauthorized access to your account.

Zan89 supports a wide range of local Malaysia payment methods for the convenience of our members. All deposit transactions are processed in Malaysian Ringgit (MYR).

Accepted deposit methods include DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. The minimum deposit limit is MYR 20 per transaction.

• All deposits must be made from an account or digital wallet registered solely in the member's name.
• Third-party deposits are not accepted and will be returned minus any applicable transaction fees.
• Zan89 does not charge any fees for deposit transactions; however, your financial institution may impose its own charges.
• Funds will be credited to your ZAN89 account within 1–5 minutes once payment has been successfully processed.
• If your deposit has not been credited within that time, please contact our customer support with proof of transaction.

Withdrawing funds from your ZAN89 account is subject to the following conditions:

1. The minimum withdrawal amount is MYR 50 per request.
2. Withdrawals may only be made to a bank account or digital wallet registered in the same name as the ZAN89 account holder.
3. Completed identity verification (KYC) is required before any withdrawal can be processed.
4. Approved withdrawal requests will be processed within 1 to 24 hours on business days.
5. For new members, the first withdrawal may require a longer processing time of up to 48 hours for security verification purposes.
6. Every withdrawal will be automatically reviewed by our anti-fraud system before being approved.

Zan89 reserves the right to request additional documents for verification purposes before approving any withdrawal, particularly for amounts exceeding certain limits. This is a security measure implemented to protect our members' interests.

Zan89 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to specific terms and conditions stated on the relevant promotions page. General conditions that apply to all bonuses are as follows:

• Each bonus has wagering requirement (rollover) that must be fulfilled before any withdrawal can be made.
• Bonuses may only be claimed once per specified promotion, unless stated otherwise.
• Zan89 reserves the right to void bonuses and related winnings if any abuse or attempt to exploit the bonus system is detected.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash unless wagering requirements have been fully met.
• Using multiple accounts to claim the same bonus is strictly prohibited and constitutes grounds for the closure of all associated accounts.
• Zan89 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, even if the promotion is still within its advertised period.

All games available on the ZAN89 platform use a Random Number Generator (RNG) that has been independently audited by an accredited body. This ensures that every game outcome is entirely random and cannot be influenced by any party.

• Game results that have been calculated and displayed to the player are final and cannot be disputed unless there is solid evidence of a significant technical error.
• In the event of a technical disruption during a game, ZAN89 reserves the right to void the affected round and return the original bet to the player.
• Confirmed bets cannot be cancelled by the player. Please ensure all bet details are correct before confirming.
• Zan89 reserves the right to limit or restrict any member's access to any game at our sole discretion, without being required to provide a reason.
• The use of third-party software, bots, or any automated method for gameplay is strictly prohibited and is a serious offense that may result in immediate account closure.

For more information on the specific rules for each game category, please refer to the relevant help section within the ZAN89 platform or contact our customer support team.

The following activities are strictly prohibited on the ZAN89 platform and may result in immediate account closure, balance forfeiture, and/or legal action:

• Fraud and Falsification: Providing false personal information, using another person's identity, or falsifying documents during the KYC process.
• Money Laundering: Using the ZAN89 platform to transfer or conceal funds from illegal sources.
• System Manipulation: Exploiting any technical bugs, system vulnerabilities, or software errors to gain an unfair advantage.
• Use of Bots and Automated Software: Using any scripts, bots, or automated software to play or manage an account.
• Bonus Abuse: Registering multiple accounts or using unauthorized methods to claim bonuses repeatedly.
• Chargeback Fraud: Filing unauthorized chargeback claims with the payment provider after using the funds for gameplay.
• Harassment and Threats: Threatening, harassing, or behaving rudely toward ZAN89 staff or other members.

Zan89 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification process within the stipulated timeframe.
• Request from a competent authority.
• Accounts that have been inactive for more than 12 consecutive months.

Members may close their own account at any time by contacting the ZAN89 customer support team. Prior to closure, ensure all bonus requirements have been fulfilled and no withdrawals are still pending. Any remaining balance after deduction of unmet bonus amounts will be refunded via the original payment method within 5–10 business days.

The ZAN89 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted operation, ZAN89 makes no guarantee that:

• The platform will always be available, uninterrupted, or free from technical errors at all times.
• Any errors or disruptions will be resolved within a specific timeframe.
• The platform is entirely free from viruses or other harmful components.

Zan89 shall not be liable for any direct, indirect, consequential, or exceptional losses arising from the use of or inability to use the platform, including loss of winnings due to technical disruptions beyond our control.

Online gambling involves real financial risk. You are solely responsible for your decision to play, and ZAN89 is not liable for any financial losses incurred as a result of your gaming activity on this platform.

Zan89 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on this page.

We will endeavor to provide advance notice of any material changes via your registered email or in-platform notifications. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest terms.

Continued use of the ZAN89 platform after any updated terms are published will be deemed your acceptance of those revised terms. If you disagree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of ZAN89's services, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly within the ZAN89 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries that require detailed explanation or document submission.
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions.

We are committed to responding to all email enquiries within 24 hours on business days. For issues requiring further investigation, such as transaction disputes or formal complaints, the response time may take up to 5 business days.